Thirtyseven4 / COVID-19 UPDATE
In response to the Ohio “stay at home” order, Thirtyseven4 wishes to update its customers on the measures we have implemented to ensure your continued Thirtyseven4 Protection and Service. Thirtyseven4 would not exist without our valued customers and we are making every effort to serve you with the highest level of customer service and customer satisfaction, even during this uncertain and unprecedented time.
Beginning on Tuesday, March 24, 2020, Ohio Gov. Mike DeWine, Ohio Health Director Amy Acton and Lt. Gov. Jon Husted issued a “stay at home” order which mandates that all Ohioans stay in their homes for all but essential outings and this order also closes down non-essential businesses. As an Ohio company, the “stay-at-home” order directly impacts and applies to Thirtyseven4.
In obedience with the State-directives, Thirtyseven4 has implemented work-from-home initiatives with its employees including our ThreatLab Staff, and Support Staff who will be working around the clock to ensure that Thirtyseven4 updates and Support will continue to be released daily to cover and proactively protect against the latest malware, virus and unknown threats.
Due to this unprecedented order, Thirtyseven4 will be shifting all phone support to our Email Ticketing System until the “stay at home” order has been lifted.
Customers requiring help or having questions are encouraged to email our Support Team at: support@thirtyseven4.com or visit our Support Knowledgebase for FAQ’s at: https://thirtyseven4.freshdesk.com/support/login.
We are making every effort to serve you thoroughly, even though we are having to make a “pivot” in our previous methods of serving you. We appreciate our Customers very much, and we thank you for your understanding and cooperation over the next couple of weeks.
As more people move to home computers, here are some Safe Computing Practices While Working from Home that we have created for you:
https://www.thirtyseven4.com/safe-computing-practices-while-at-home/
Thirtyseven4 is here for you (our valued customer!), and we thank you for your understanding and support during this unprecedented time. We’re praying for the safety and health of you and your systems during this time of uncertainty.
Blessings and peace,
Thirtyseven4 Team
About Thirtyseven4:
Born out of a desire to better connect antivirus protection solutions with premium customer support and service, Thirtyseven4 is committed to serving customers with a full palette of solutions including AntiVirus, Proactive Ransomware Protection, AntiMalware and Next-Generation behavioral-based detection. It is our goal to supply our customers with the most comprehensive and thorough endpoint security protection available on a daily and up-to-the-minute basis.
Thirtyseven4, LLC is dedicated to serving customers with a full palette of security solutions including AntiVirus, AntiMalware, Anti-Ransomware and Zero-Day Threat Protection.
